Support

Common questions

Do credits ever expire?

Never. Once they're in your account they sit there until you use them, even if you don't open the app for months. Lineora has no subscription and no recurring charges.

What counts as one credit?

Each finished drawing — one tap of Generate, in any style — uses a single credit. Style previews, browsing, and gallery exports are all free.

I moved to a new phone. How do I get my library back?

Open Settings on your old device and copy your recovery code, then enter or scan it on the new one. Your credits, originals and finished drawings all come back. The recovery code is the only way to restore an account, so keep it somewhere safe.

What happens to my photos?

Originals and finished drawings are kept in your private library so they follow you to a new device. They are never used for training and never shared.

How do refunds work?

Refunds are handled by the App Store or Google Play through your normal purchase history — same as any other in-app purchase. We can't issue them directly, but write to us if something went wrong and we'll help you raise it.

A drawing failed but a credit was taken.

That shouldn't happen — a failed render doesn't spend a credit, and a network error before the render starts spends nothing either. If your balance looks wrong, email us with your recovery code and we'll put it right.